Frequently asked questions at Vegas Towers Online Casino

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HOW DO I..?
Download | Install | Register | Deposit | Play | Withdraw | What is a "time out"?

How do I download?
Click on the "DOWNLOAD" button on the website to initiate the casino download. Save the file to your hard drive and make a note of where you are saving the download file, so that you can install the casino software once it has downloaded.

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How do I install?
If you are not prompted to open the file after the download wizard has run, double-click on the casino ".exe" file. You will find it in the folder you saved it to. If not, click on the Windows "Start" button and select "Search/For Files or Folders", using "Vegas Towers" as the keyword.

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How do I register?

Connect to the Internet and double-click on the "Vegas Towers" icon.

In the casino, click on "Connect". A login will appear. Click on "Register".

To play for real money, register as a Real player, else as a Guest. Follow the process and create your own case-sensitive password. When asked if you want the software to remember your password, choose "Yes" ONLY if no one else has access to your computer.

TIP:Keep your account number and password in a safe place, as you will use them to access the casino each time you wish to play.

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How do I deposit?

Once connected choose "Yes" when asked if you want to purchase credits.
The banking pages will load, where you can deposit money into your casino account, so you can play with casino credits and win real money.

We recommend you use one of the many Alternative Purchasing Methods (APMs) , available for secure and hassle-free transactions, although we also accept Visa and MasterCard.

Connect to the Internet and double-click on the "Vegas Towers" icon.
In the casino, click on "Connect".
Enter your account number and password to gain access.
Go to the games lobby and choose your game from Progressive Jackpots, slots, table games, video poker and more. You can also select to play the latest or most popular games.
Your approved deposit is automatically credited to your casino account to allow uninterrupted play.

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What if my transaction "times out"?
A timeout may occur when the accepted transaction response from a third party processor, e.g. a deposit made through an APM, does not reflect in your casino account due to a technical difficulty.

Our Treasury Department will credit your casino account within 1 - 2 business days should you experience a confirmed timeout. To speed up this process, contact our Support desk with details about your transaction.

If you receive a comp before a missing deposit has been confirmed, please note:

The comp is issued as a token of good faith.

If the missing deposit is not a timeout, the comp amount will be reversed from one of your casino accounts.

We reserve the right to withhold the comp amount from a future withdrawal on any of your casino accounts, pending the outcome of our investigation.

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How do I withdraw?
You don't need to withdraw your winnings at the end of each session, as the amount is credited to your casino account immediately. This means you can withdraw or play with it at any time.

Click the "Bank" button and select "Withdrawal".

Enter the amount you wish to withdraw.

For your convenience, the withdrawal will be pending in your casino account for 24 hours, allowing you to reverse the withdrawal or a portion thereof, should you change your mind.

You have 10 withdrawal options:

	Withdrawal Options	Method	Refund as
1.	NETELLER (non-US only)	Usually refunded against the original NETELLER deposits and to the NETELLER account from where the deposits were made.	The casino may choose to fulfill the withdrawal in the form of Solo or Maestro (previously Switch) refunds (GBP only) or check/cheque (non-US only).
2.	Click2Pay	Usually refunded against the original Click2Pay deposits and to the Click2Pay account from where the deposits were made.	The casino may choose to fulfill the withdrawal in the form of Solo or Maestro (previously Switch) refunds (GBP only) or check/cheque (non-US only).
3.	EcoCard	Usually refunded against the original EcoCard deposits and to the EcoCard account from where the deposits were made.	The casino may choose to fulfill the withdrawal in the form of Solo or Maestro (previously Switch) refunds (GBP only) or check/cheque (non-US only).
4.	EZIPay	Usually refunded against the original EZIPay deposits and to the EZIPay account from where the deposits were made.	The casino may choose to fulfill the withdrawal in the form of Solo or Maestro (previously Switch) refunds (GBP only) or check/cheque (non-US only).
5.	Check (non-US only)*	You choose to have the check posted or couriered to the address you supplied on registration.
6.	Direct Bank Transfer	Direct Bank Transfer	Available in USD, GBP, EUR, CAD. You must be a signatory to the account in order to use this method.
7.	VISA Credit/debit cards**	Transfer to your VISA Credit/debit card	Available in USD, GBP, EUR, CAD. The card must be registered on your gaming account in order to use this method. Country restrictions might apply.
8.	Solo and Maestro debit Card	Transfer to your Solo or Maestro (previously Switch) Debit card	The casino may choose to fulfill the withdrawal in the form of Solo or Maestro (previously Switch) refunds (GBP only) or check/cheque (non-US only).
9.	Moneybookers	Usually refunded against the original Moneybookers deposits and to the Moneybookers account from where the deposits were made.	The casino may choose to fulfill the withdrawal in the form of Solo or Maestro (previously Switch) refunds (GBP only) or check/cheque (non-US only).
10.	InstaDebit	Usually refunded against the original InstaDebit deposits and to the InstaDebit account from where the deposits were made.	Available in GBP only. The card must be registered on your gaming account in order to use this method.
11.	UseMyWallet	Usually refunded against the original UseMyWallet deposits and to the UseMyWallet account from where the deposits were made.	Available in USD only.
12.	Entropay	Usually refunded against the original EntroPay deposits and to the EntroPay account from where the deposits were made.	The casino may choose to fulfill the withdrawal in the form of Solo or Maestro (previously Switch) refunds (GBP only) or check/cheque (non-US only).

* There are no charges for a check/cheque sent by ordinary mail. Courier fees will depend on your location and are deducted from the cash-in amount.

** - Country restrictions might apply - check your card's availability when registering it as your preferred payment method.

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How do I reverse a withdrawal?
If you request a withdrawal, but change your mind within the 24-hour pending period, you can reverse the withdrawal and continue playing with your credits.

Connect to the Internet and double-click on the "Vegas Towers" icon.

In the casino, click on "Connect".

Enter your account number and password to gain access.

Click the "Bank" button and select "Reverse Withdrawal".

The sum of all your pending withdrawals will display, so enter an amount you wish to withdraw.